The international delivery expert Parcelhero was recently named in a list of 20 leading competitors in the luggage delivery market. It says 70% of travellers aren’t aware that some international couriers deliver luggage direct to hotels or residential addresses.
(TRAVPR.COM) UNITED KINGDOM - May 16th, 2025 -
Dragging our holiday luggage around airports, only for it to get lost or delayed, is all too often part of the vacation experience. So too is paying potentially £100s in excess baggage fees. Yet, new research from the home delivery expert Parcelhero reveals only around 30% of holidaymakers realise they can avoid problems by sending their luggage in advance by courier to their hotel or any residential address.
While many travellers remain unaware they can send on their baggage in advance, Parcelhero says this ‘silent’ service is actually a fast-growing option among travellers in the know.
Parcelhero’s Head of Consumer Research, David Jinks M.I.L.T., says: ‘Given the stress and potential expense associated with transporting your own luggage on holiday, it’s very surprising that 70% of holidaymakers are unaware that several leading international couriers offer an inexpensive and easy alternative.
‘Parcelhero’s latest analysis of recent industry research also reveals that 32% of Brits have been caught out by unexpected or hidden baggage charges. That’s a statistic supported by the financial services company Confused.com’s survey last year, which found that one-third of holidaymakers have been hit with charges for overweight baggage, paying an average of £55 on top of their ticket price. Just over one in seven (16%) ended up paying more than £100 in excess fees.
‘Using a luggage courier service, whether it’s for a short trip or an extended stay abroad, is a convenient way to send baggage ahead. These services can also be attractive for holidaymakers who want to travel light or those who simply prefer the convenience of having their cases delivered directly to their destination. In particular, luggage delivery services can be great for travellers who have limited baggage allowances or need to ship extra items that won’t fit in carry-on bags.
‘In its Luggage Delivery Service Market 2025 report, The Business Research Company lists 20 “top competitors and leading players” in the luggage delivery service market. Parcelhero features in this list of “major players”, alongside international aviation support companies such as India’s InterGlobe Aviation and Japan’s JAL ABC services. Parcelhero is the only UK-based parcel comparison site to appear on the list.
‘For more information about how to book a baggage collection direct from your own home, plus tips on how to pack your luggage correctly to withstand the rigours of international shipping, see: https://www.parcelhero.com/en-gb/courier-services/luggage-courier
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