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FERRYONLINE USES TRUSTPILOT TO SHARE OUR REVIEWS
Industry: Technology       
Ferryonline

Ferryonline continually reviews it's customer service and looks at always improving this using actual reviews from our customers.

(TRAVPR.COM) UNITED KINGDOM - May 15th, 2013 - Customers that buy their ferry tickets from the Ferry Price Comparison website Ferryonline.co.uk have a quick and easy way to review their purchase and customer service by awarding up to 5 stars and then adding any comments to their review.

TrustPilot shows authentic feedback from genuine customers. As soon as a ferry ticket has been purchased the email and ticket number is sent to TrustPilot, they then send an email requesting feedback a day after the purchase. It is all handled by TrustPilot to ensure that only genuine feedback is published.

Customers need only spend  a short time leaving their star rating and any feedback. Once this has been submitted the reviews are listed immediately, and cannot be edited by either party once published, the customer can also choose to share their feedback via facebook, twitter or Google+.

Suzanne North, Head of Marketing at Ferryonline said "By asking our customers to leave feedback we can monitor the reviews and then act upon and comments made. We feel that with now over 400 reviews we have a clearer understanding of our customers, and the reviews have helped us in developing more user friendly functionality for our online sales."

Ferryonline compares prices in real time for all ferries to France and ferries to Spain  plus Ireland and Scandinavia from the UK. Ferryonline has been selling ferry tickets since 2005.

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CONTACT INFORMATION
Name: Suzanne North
Company: Ferryonline
Phone: 01793 838111
Email: 
ferry.sales@ferryonline.co.uk
Web: www.ferryonline.co.uk
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