Australian Timeshare Owners Applaud DAE Initiative
(TRAVPR.COM) FL - December 18th, 2013 - Timeshare owners around Australia have applauded Australian holiday exchange provider, DAE, for their highly successful introduction of Timeshare Owner Awareness Sessions in conjunction with Independent Resorts.
A total of 17 sessions were hosted by DAE together with 14 Independent Resorts around the country – with the ‘roadshow’ travelling to Newcastle, Toowoomba, Townsville, Brisbane, Gold Coast, Canberra, Sydney, Geelong, Melbourne, Adelaide, Mildura and Perth.
Over 2000 timeshare owners attended the sessions, which were primarily to educate and engage owners on how to best use their product and take advantage of the many options available to them through their holiday ownership.
Sessions covered topics such as the evolution of timeshare, as well as the economic impact of the timeshare industry on the Australian economy, and Independent Resort’s informed owners about improvements and changes to their Resorts.
Initiating the Australian-first sessions with Resorts, DAE Australia and New Zealand Business Development Manager, Gary Fog said the events proved highly beneficial for owners and their families.
“The awareness sessions were very much about educating and engaging owners and their families – the next generation of owners – so they too have a broader understanding of what timeshare is about,” said Mr Fog.
“As timeshare has evolved over the years, many new products and services are now available to owners to further enhance their holiday experiences that may not have been around when they first purchased.
“These sessions gave us an opportunity to provide a breakdown of exchange and how we at DAE work for our members to bring great holiday benefits to them and their families.”
“It is imperative that we are engaging the next generation of owners to secure the longer term future of the industry. With an aging owner base, their children and siblings are next in line to take hold of the family’s holiday ownership.”
With full attendance at the events throughout November and December, DAE are already looking at ways to improve and expand the reach of the informative sessions in the future.
“Following the highly successful Australian program, DAE are certainly looking at other territories to launch and promote this initiative,” said Mr Fog.
“There were many more owners that wanted to attend but had prior commitments, so we are also looking at using technology such as webinars to reach out to the owners that can’t make the face to face sessions; ensuring everyone can access the information we are providing through our owner events.”
The Timeshare Owner Awareness Sessions received 100% positive feedback from participants.
"Thank you for information night last night. I feel much more confident now about booking a holiday for next year; also ideas for using DAE's bonus and rental weeks. My understanding is much better now. It was a very good night. Thank you all." Carolynne R.
"Attended the night in Geelong. Thanks for the information and the effort in coming to Geelong. Much appreciated. Looking forward to keeping in touch with what is happening and ready to enjoy more holidays!" John T-M.
"Attended your very informative presentation in Geelong this morning. Thank you to all presenters and team members. I was really impressed with the manner in which you did the presentation and answered questions asked. I came away knowing that this is the reason we have been with DAE so long. You care about us!! Thanks again" Valerie H.
"Thanks for the Newcastle Awareness session DAE. I encourage others to go if the sessions are in your area - learn 1 new thing and it has been worthwhile. Also the $50 voucher will be handy. Thanks!" Francine O.
"Great information night in Parramatta today. Thanks DAE Team!" Beatrix R.
About DAE (Dial An Exchange)
DAE has grown significantly since it first opened its doors in 1997. A strong focus on quality customer service has led to their continued growth as over 50% of their new memberships have been the result of personal referrals. Today, the company services over 1 million timeshare owners (including 500,000 direct members) at resorts and clubs through 12 offices worldwide, and is a truly viable option for all timeshare, points and fractional owners to exchange their weeks and points or credits products. DAE’s robust set of membership benefits makes it easy for owners to truly enjoy their vacation ownership experience. Their simple, flexible and innovative direct to consumer approach has evolved into a range of business development and support tools for their business partners such as resorts, management companies and Home Owners Associations who are looking for a competitive edge to support their rapid growth.
DAE offers a value added Gold Advantage benefits program along with low exchange fees, a 3-year credit for every banked week, 24/7 live access to exchange weeks, personalized customer service, worldwide vacation availability, discounted rental weeks in prime locations and informative monthly e-Newsletters providing travel tips, destination ideas and money saving promotions and offers. At DAE, the timeshare owners’ needs come first and foremost and quality of service is never compromised. For more information, please visit www.daelive.com
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