U Sapa Vietnam honor to welcome Mr. Scott Michael Smith, PhD in Hospitality and Tourism Management and the Destination Human Capital come to Sapa to conduct the training “U Sapa Spirit of Hospitality program requirements”. The training aim to empower all employees to strives for service excellence and create memorable guest experiences.

(TRAVPR.COM) VIETNAM - August 10th, 2016 - Sapa, Lao Cai, August 2016 – U Sapa Vietnam honor to welcome Mr. Scott Michael Smith, PhD in Hospitality and Tourism Management and the Destination Human Capital come to Sapa to conduct the training “U Sapa Spirit of Hospitality program requirements”.

The training aim to empower all employees to strives for service excellence and create memorable guest experiences. Spirit of Hospitality featuring Delivering Quality Guest Service showcases:

·         Tips for improving service quality

·         Skills for exceeding guest expectations

·         How to handle guest complaints effectively

·         Five simple steps for delivering quality guest service

·         Employee motivational techniques

·         Testimonials from experienced industry employees and sample scenarios

Mr. Hijaaz Latheef, U Sapa’s General Manager emphasized: “Service is spirit of hospitality, and the enhanced of “Spirit of Hospitality” training program from Mr. Scott Michael Smith and the Destination Human Capital to U Sapa staff shows our employees how to provide the kind of service that build guests loyalty. We believe that with our currently service standard to following U Hotels & Resorts chain and this training, U Sapa Hotel could become the hotel which offer guest the best service in town”

U Sapa is an international 4 star deluxe boutique hotel located in the heart of the city close to City Center Park. The property is well suited for both domestic and international leisure travelers to experience Sapa’s unique lifestyle and natural beauty. The architecture and interior has been designed in a breathtaking French Colonial style with an indigenous twist combined with services that are delivered with U’s unique concepts. The hotel opened 57 rooms and suites in August 2014, while 18 more rooms will be available from December 2017. Hotel facilities include a bistro restaurant, a café & bar, a business center, library and gym so guest don’t have to miss their workout routine even on holiday.

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