Ghana is the fourth client government for which VFS Global manages passport and consular services; Project will support the transformation programme of Passport Application Cen-tres in Ghana for enhanced customer experience and accessibility

(TRAVPR.COM) GHANA - January 18th, 2019 - As part of the endevour by the Government of Ghana’s Ministry of Foreign Affairs to enhance the overall passport application and submission processes in the country, VFS Global has been awarded the contract to open new Passport Application Centres across the country.  

In line with this, VFS Global has launched the first Passport Application Centre in Ghana’s capital city of Accra on behalf of the Ministry of Foreign Affairs and Regional Integration in Ghana. Three more centres are expected to be opened in the cities of Kumasi, Tamale, and Sekondi-Taradi.

The Passport Application Centres offer citizens a number of benefits, including better accessibility, longer working hours, improved turnaround times, comfortable centres with automated crowd management systems for an enhanced customer experience.

Additionally, applicants can also avail a host of personalised services like Premium Lounge facility access for dedicated services, form filling assistance by professional and well-trained staff, SMS service facility to track the status of the application to name a few. 

Apart from Ghana, the company also offers passport and consular services in various countries for the Governments of UK (Her Majesty’s Passport Office), India (Ministry of External Affairs), and the Kingdom of the Netherlands (Ministry of Foreign Affairs). 

With over 17 years of experience in the application processing domain, and trusted relationships shared with client governments over these years, VFS Global offers smooth and efficient management of passport and consular services, delivering on a range of key requirements: from online appointment booking and customer support to front-office services, biometric enrolment and doorstep return-delivery of passports and other documentation. 

Commenting on the launch of the new Passport Application Centres in Ghana, Madam Shirley Ayorkor Botchwey, Minister for Foreign Affairs and Regional Integration in Ghana, said: 

"As part of the endeavour to ease the congestion of applicants who submit the passport forms and to establish a more stringent yet established system in place, I would like to announce the opening of the new Passport Application Centres in Ghana through our association with the world’s largest outsourcing and technology services specialist for governments and diplomatic missions-VFS Global. Going forward, we expect a total of 200,000 applicants to be serviced through these four centres every year, that will offer passport application enrollment services in Ghana in a more transparent and efficient manner.” 

About VFS Global

VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. VFS Global, headquartered in Dubai, UAE, has Swiss parentage and is a portfolio company of EQT, a leading global private equity firm headquartered in Stockholm, Sweden.

With 2997 Application Centres, operations in 143 countries across five continents and over 189 million applications processed as on 31 December 2018, VFS Global is the trusted partner of 62 client governments.

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