Sitges Hills Villas, the largest holiday rental operator in the Sitges area of Spain, announces a a set of new procedures designed to protect and reassure guests and make their stay as safe as possible

(TRAVPR.COM) UK/SPAIN - May 6th, 2020 - Sitges Hills Villas, the largest holiday rental operator in the Sitges area of Spain, announces a a set of new procedures designed to protect and reassure guests and make their stay as safe as possible

In response to the current global health crisis, Sitges Hills Villas have announced the launch of their new “SafeStay” policy which has been designed to help protect the health of guests, property owners and employees without compromising on their usual high standards of service and care.

This new policy includes innovative solutions such as contactless check in, virtual concierge service and deep cleaning / sanitisation procedures, all designed to give guests complete peace of mind and reassurance when staying in one of their villas and apartments in Sitges.

The key policy procedures are outlined below, however, the company reserves the rights to make any necessary amendments to these procedures, or to introduce new initiatives should the circumstances require it.

Professional Deep Cleaning / Sanitisation

In addition to the usual highest standards of cleanliness and preparation, all properties will now be professionally deep cleaned and fully disinfected before each stay. In addition, the preparation time between stays will now be extended to a minimum period of 24 hours. Guests will have the option to extend this period to 48 hours during the rest of the 2020 season.

All appliances and surfaces are fully sanitised and then sealed for a minimum period of 24 hours prior to guest arrival. The guests will be the first people to enter the property after it has been sealed.

All linen and towels provided at the property are professionally washed at 60 degrees and, as an additional service, guests will have the option of ordering brand new linen and towels for their stay at an extra cost. Guests will also be able to bring their own linen and towels.

Free hand sanitizer will be available in all properties.

Online / Contactless Check in (via Skype, FaceTime or WhatsApp)

The company’s standard check-in and check-out procedures have been streamlined and moved online so that they now offer a fully contactless and ‘no-touch’ experience from the moment guests arrive in Sitges until the time they leave the property.

Virtual Guest Concierge Service (via Skype or WhatsApp)

New virtual concierge services are available in order to maintain the company ethos of always being available to guests face-to-face to ensure that their stay runs as smoothly and enjoyably as possible, but without creating the need for unnecessary personal contact.

In addition to the usual 24-hour telephone helpline, a new virtual concierge team will be available to guests during office hours on either Skype or WhatsApp to answer any questions or arrange any services. The concierge team can arrange for groceries, freshly cooked food, and other services to be delivered to the property so that guests do not have to leave the property if they do not want to.

For more information about our "SafeStay" policy please email us at services@sitgeshillsvillas.com.

For more information about the new “SafeStay” policy please see https://www.sitgeshillsvillas.com/page-safestay-policy.html or call us on +44 (0)20 3287 6597 or send an email to info(@)sitgeshillsvillas.com.

About Sitges Hills Villas

Sitges Hills Villas is a hand-picked and personally inspected collection of high-quality holiday villas in and around the popular seaside town of Sitges in Spain. Each property has been selected for its unique character and idyllic setting and is equipped to the high standards. The company have been operating since 2009 and have developed an intimate knowledge of all their holiday rentals and can advise guests on the best choice for their holiday. A locally based management team and concierge desk is on hand to ensure that guest's holidays in the Sitges area run as smoothly and enjoyably as possible. All the villas in the collection are licensed holiday homes and comply fully with all local laws and insurance requirements.

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