To revolutionize the Indian hospitality and retail sector, Noida-based innovation-focused company Mindlabz Hospitality Services, in exclusive collaboration with FCS India, is rolling out high-performance ‘Botshot’ chatbots.
(TRAVPR.COM) INDIA - April 13th, 2021 - NOIDA, April 13, 2021 -- In the past few years, chatbots have emerged as a key game changer in various sectors. Their fast, smart, and efficient response and involvement have beautifully complemented the efforts of the human workforce engaged in many organizations. That’s the reason they are here to stay and grow from strength to strength.
A new report released by ResearchAndMarkets.com has projected the rise of the global Chatbot market size to USD 10.5 billion by 2026 from USD 2.9 billion in 2020, at a 23.5% compound annual growth rate.
To revolutionize the Indian hospitality and retail sector, Noida-based innovation-focused company Mindlabz Hospitality Services, in exclusive collaboration with FCS India, is rolling out high-performance ‘Botshot’ chatbots for companies engaged in hospitality, aviation, and retail sector—hotels, resorts, restaurants, airports, and malls.
Botshot provides hotel guests with real-time information on room availability, booking status, food and beverage, and other services. It enables them to check in, place orders, make requests, and check out. It is integrated with Oracle Hospitality's OPERA Property Management System, FCS Computer Systems (FCS’s) e-Connect, CC Avenue, Google Maps, and Uber. It can be accessed on WhatsApp and Telegram by the guests.
Equipped with numerous features, it envisions helping guests to book their stay in their preferred hotels and providing them with a seamless experience. Some of them are:
· Customized theme: The chatbots have elegant, user-enriched, and ready-to-use templates as per the brand guidelines of different hotels.
· App less: Guests can gain immediate access to their preferred information and services from multiple touchpoints without the need of downloading the app.
· Total Control: Our front-end connects with a real-time setup of FCS solutions, hence enabling zero disconnect between guests and the staff.
· Machine learning and AI-driven insights: Powered by sophisticated machine learning language, the chatbots learn from the guests all the time. AI-powered insights will help hotels to understand and optimize key operations.
· Conversation commerce: The chatbots provide state-of-the-art conversational commerce by helping with room search, payments via Conversational AI, and considerably reducing queries and support calls.
· Multi-language: The chatbot can converse in English as well as a few languages, mainly the regional or local languages in which the hotels are located. This will bridge the language barriers and give a comfortable and homely feel to the guests.
Speaking on Botshot and its application in hotels and the hospitality industry, Mindlabz Hospitality Founder and CTO Rajeev Chakravarty said, “The conversational commerce technology of the chatbots are poised to help guests with room search, payments via Conversational AI as well as reduce support calls and queries. Using WhatsApp and Telegram from their own phones, guests can request in conversational language, such as typing ‘I want some tea’ and the chatbot will pass on the information to the hotel staff and they will fulfill the requests.”
He added, “The machine learning language driving the chatbots make them intuitive where they constantly learn the preferences and requirements of the guests and act on that. Furthermore, the COVID-19 pandemic has increased the need for contactless and simplified check-in and check-out and hotel guests will be immensely benefited from using the chatbots.”
Speaking on the integration with some leading technology companies, Rajeev said “We are extremely happy to integrate with some key service providers in hospitality sector such as Oracle and FCS Computer Services. FCS is a Japanese company, which provides its services and solutions to a number of five-star hotels. We are enhancing their overall offerings by adding chatbot support to their existing applications.”
Varun Balwani, Director of Sales and Channels at FCS India, said “FCS is proud to be part of the digital transformation journey for numerous leading hotels in India and overseas. With this collaboration, we are excited to bring the whole hospitality a full circle. We look forward to be part of the new change that bridges the gap between guests and staff interaction, and makes the guest experience more seamless than before.”
ABOUT MINDLABZ HOSPITALITY SERVICES
Founded in 2018, Mindlabz Hospitality Services is an innovation-focused company that is dedicated to digitization of hotels, restaurants and resorts empowering the entire hospitality sector globally. Rendering feature-rich hospitality services solutions round the globe, it brings in innovative ways and approach to hospitality business through the use of cutting edge technologies, innovative products. It is a certified Oracle Partner and experienced in implementing world's most valued property management system. For more information, please visit http://mindlabzhospitality.com/
Contact: Rajeev Chakravarty
Email - rkc@mindlabzhospitality.com
Mobile - +91 99996 29948
ABOUT FCS COMPUTER SERVICES
FCS provides a suite of solutions that seamlessly integrate with your PMS while connecting various departments together for more efficient hotel operations. Our solutions help hoteliers enhance their guest experience by automating and streamlining processes, empowering staff, and providing hotel management with real-time information. Our wide geographic coverage, 24/7 support in any language, in-house development team, open API for third-party solutions, and nearly forty years of experience have established FCS as a reliable partner in hospitality technology. Learn more: www.fcscs.com.
Contact: Varun Balwani
Email - varun.balwani@planet1world.com
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